Shipping policy

Dispatch Times

We aim to dispatch goods within 7 days of receiving your order. 

For pre-orders, the 28 days apply from the release date. 

If an item becomes unavailable, we will notify you by email and, if the original cannot be sourced, offer an alternative. 

Occasionally, supplier or courier delays may extend dispatch times beyond 28 days. 

 

Estimated Delivery Times

From the date of dispatch, estimated delivery times are: 

UK: 2–5 business days 

Europe: 3–8 business days 

Rest of World: 10–15 business days 

These times are approximate. Delays may occur due to customs clearance or local postal networks, which are outside our control. 

 

Lost-in-Transit Claims

UK orders: must be reported within 15 business days of the shipping date. 

All other regions: must be reported within 30 days of the end of the maximum delivery window (estimated delivery time + any advised delay). 

Claims made after these periods may not be accepted. 

 

US SHIPPING POLICY

Effective 29 August 2025, the United States removed the de minimis exemption that previously allowed packages under $800 to enter duty-free. All shipments to the US are now subject to duties and tariffs, regardless of value. 

To ensure smooth delivery, we ship all US orders on a Delivered Duty Paid (DDP) basis: 

  • We handle customs clearance and pay all duties/tariffs upfront. 

  • These costs are built into the shipping rates shown at checkout. 

  • The price you pay at checkout is the final price — no extra fees at delivery. 

  • Packages are pre-cleared to minimise customs holds or delays. 

Tariff Rates vary by product category (from 10% to over 100%). These costs are included in the shipping rates you see. 

 

If similar regulations are introduced elsewhere, we will update this policy accordingly. 

 

Customer Responsibilities

Please ensure your delivery details are correct at checkout. We cannot accept liability for non-delivery where incomplete or incorrect information has been provided. 

If you have not received your order within 3 weeks of receiving your shipping confirmation, please contact us via the HELP & FAQ’s or CONTACT link in the footer, and we will investigate.